Oh no! I’ve been removed from a Gig I had planned to do or had already completed. Why did this happen?
If the Gig is still available on the map, and you'd still like to complete it, you may re-apply for it (unless you received a message indicating that you should not do so).
Removal from a gig may happen for a variety of reasons. Consider the following:
- Were you unable to complete the Gig within the specified timeframe? If so, our system will automatically remove you when your deadline expires. It's best not to commit to Gigs unless you're sure you can complete them, but we understand that sometimes, life gets in the way. You can see the countdown timer inside the Gig Details screen. If you ever need to, you can withdraw yourself, without penalty. See how here. Please withdraw as soon as you realize you won't be able to complete the gig, so that another Gigwalker can claim it as soon as possible.
- Were you asked to update your work? If you were removed from the Gig after submitting your work, the client may have reopened the Gig and asked you to update your work. You are generally given at least 24 hours to finish the update and click "submit your work" again. If you do not do so, you are removed automatically when the timer runs out, and you will receive a poor rating.
- Was there a restriction listed on the gig? Some have requirements such as: only 1 per person, or you must have a particular Certification before you can be assigned to the gig. In this case, you will see an assignment and then an immediate un-assignment after the system checks against the restrictions.
- Was there some discrepancy between the Gig instructions and the work you submitted? It's important to read the instructions thoroughly. If you did not follow the instructions, the client might have felt it wise to remove you and allow another Gigwalker to attempt the Gig. The client might rate you poorly in this case, so do your best to follow the instructions.
- Did the client send a message with an explanation? You would have received an email notification containing the text of the message, and you may find more details there.
- It's possible that your removal had nothing to do with you, but to some change from the client. If that's the case, please know that this removal will not have any impact on your rating.
If you messaged the Client but did not receive a response, please understand that sending a message to the Client is not enough to hold your gig open for you. The system will still remove you when your countdown timer expires. Some additional information on Gig timers:
When you apply for a gig, you select one of three timeframe choices. A shorter timeframe does increase your chances of being selected. However, the timeframe you select when you apply determines the countdown timer that you will have on the gig. If you select 3 hours, then you only have 3 hours from the time you are assigned to the gig to drive to the location, complete the work, and click "submit your work". Make sure the timeframe extends completely through all the time you will need to submit your work.
Comments
23 comments
Recent photo of Gigwalk location was not able to be re-uploaded to photo area on app. This is a problem, as all photos are saved on the phone. The 3 dots at the top, only offer to withdrawal from the gig. We need a way to upload recent photos back into the camera photo area within the app.
I totally agree with David Castillo. Being able to reload photo will help your percentage of satisfied costumers
The location of the business that they gave me was wrong. There was no business at that location at all!
There was no Sears at the location and sent a message to the client.
Still haven't seen payment but says I've been paid for 1 gig. Thought Ive dont 30. Really can't see the update information or payment in paypal
This stupid fucking thing tells me I can select time frame, and then when I apply, it says you have "3 hours" when the fucking store is closed!
Yes, the pics are saved on my phone too, yet gig photos are not uploaded in timeframe - even though prompt says they will. If the business has stronger wifi 2 things can happen. 1) upload waits for that signal? 2) When you switch gig photos disappear, yet remain in iPhone gallery ?
I had an appointment and my gps didn't show it, so I used the one connected to gps. The address given was incorrect. It listed a street called West, and that address took me into Bull Valley. By the time I figured out that the street was West Northwest Hwy, the director left. I resent the fact that I lost my time and $ and then I'm pulled off the job. I sent a message through the ap that the address was totally messed up. I don't like that it's reflected on me. This was my second attempt to find the place, and the first time I removed myself from it because it wouldn't be completed on time.
I did reapply approximately an hour ago and then I completed the gig so I just sent it to you
Seriously, there is no reason I should have been removed. I spent almost $30.00 filled out the report then I was removed? This is not right.
I did everything right, I was awarded this gig, I did it, paid almost $30.00 in food then almost 8 hours AFTER I submitted it, I was unassigned. This is completely bogus and very unethical. What gives you the right to I assign AFTER I submit it?
Marsha you need to write to support for more information about why you are unassigned. It might be a system error and they can fix it only if you shoot them an email.
I contacted support twice on the gig previous to this one no one has ever responded. So if you kick a dead horse twice its dead not worth kicking again.
lol...
24 hours is not enough time to resubmit work. I don't live in my inbox everyday. If anything, there should be a notification on the phone that you are rejected because the picture is "blurry" which it wasn't as it was a high resolution snapshot directly from the computer. I will never do another food reimbursement or picture of random address that is wrong again. I recommend everyone here to avoid those like the plague. Very bad experience and Gigwalk really needs to change it. 24 hours is not acceptable for those in field.
It has always been 24 hours from when they review it. Just how the app is set up unfortunately.
There is a programming flaw. It is costing your first round of contractors money and time. This is not how you build an empire technical support. There is no way to speak to anyone. It’s email only. That is the most dissatisfying customer service, or lack there of, known to man. I’m out sixty bucks because ONLY while using your app does my iPhone become confused, hot and slow. The servers cannot tolerate the size transfers some of your clients want. We need an encrypted instant messenger within the app, as well as the ability to be able to send each other emails. Include a fill and sign type program and encourage contractors and entrepreneurs alike to create their own data entry’s. Bam, now we’re abundantly flowing cash back and forth effortlessly. I can help troubleshoot the issue with a quick and combative solution. Although I am going back to school. I have a fair amount of computer higher education and maintain several computer science certifications. We all want to see this company win and we want to win with you. Now is a pivotal time. Will you grow and debug this app and be a positive influence, or will you have 10 minutes of fame, forget to take action and flounder?
Best Regards,
Vania
Second gig I am out $25.00 for food services. Followed instructions and was still told I needed to upload a picture of my order confirmation from the client. I received one email of an order confirmation and they told me that wasn’t the right one. I’m done with being put out of money when I did everything I was suppose to.
Rose - to be clear, the "order confirmation email" IS requested, but also the "order confirmation PAGE" - which is the page that you are shown immediately after clicking "place order" - it sounds like that is the one you're being requested.
The stupid gig that took A FREAKING HOUR to do, was impossible to complete because they asked for pictures of items that the store DID NOT CARRY! The specific item was required to get paid for the gig. No ability to skip. No ability to explain that it was not carried. So instead I took COPIOUS amounts of pictures of the area the item would have been in had the store carried it. And I included a comment when submitting the gig why it was impossible to complete. My submission was rejected and I was instructed to go back and take the pictures of the item in question. The item that wasn’t there. And that I told them wasn’t there. Obviously I couldn’t do that so I sent a ticket to Gigwalk. Which they ignored. It was advertised as a $22 gig, which would have been great if it were FREAKING POSSIBLE TO DO!!!!! Maddening. And awful service.
Joe Menden this EXACTLY. I could have written this review! They kept wanting me to upload pictures of things that weren’t there! Hope they enjoy my pictures which they got for free...🤔😠
I received an email that I was removed from a Gig that I had never even been assigned to. Does this affect me negatively?
They gave me a wrong address, there is no business there. But I searched in Google for the right address and I went there today 8/7/2023.
They told me to take a picture to the prices but i couldn't do thay because there was prohibited to take puctures and videos. Of course, i didn’t do it, i have to tespect boundaries. If the client needed to know if their workers were going to let me take the picture, no, they didn't, they were respectful, courteous, they were paying attention to their work and they treated me well.
August 7, 2023.
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