What do you do if you are seeing an error that says the following? "This application is not supported when mock locations are turned on. Please go to your settings and turn them off to continue."
Follow these steps:
Tap the menu button, then Settings.
From the 'Settings' screen, go to 'Applications' by tapping on 'Applications'.
From the 'Application settings' screen, go to 'Development' by tapping on 'Development'.
On the 'Development' screen tap the check box next to 'Allow mock locations' (make sure it is UNCHECKED).
If you cannot see the Developer Options, then try these steps first:
"On Android devices starting at API level 17, Android 4.2, the “Developer Options” section is not shown as one of the sections in the Settings app. To make it appear, you have to launch the Settings app, and tap on “About phone”. Inside the “About phone” section is a list item labeled “Build Number”. Tap on that selection 7 distinct times. After 3 taps, each tap shows a new toast message encouraging you to keep going (see attached screenshot). After the last tap, it shows a message saying “you are now a developer” and hey presto, the “Developer Options” will now be visible as one of the sections at the top level of Settings." (Read more: http://blog.immersion.com/2013/05/developer-options-galaxy-s4/)
Please submit a Support Request with a screenshot of your settings/applications/development screen if this does not resolve your problem.