Support ignoring my email?
I've emailed support twice about a gig that I completed but was removed from. After the client messaged me asking for revisions, I asked for clarification because their instructions made NO sense against the instructions of the gig. I did the work, I did the work WELL, yet I cannot get customer service to respond let alone figure out a solution. How do I get a response??
-
Official comment
Ah, thank you. I see I misspelled your first name when searching. Elisabeth with an "s". I apologize about that! I know I hate it when people misspell "Nikki" especially when it's right in front of their face. I'm surprised I made that mistake! I do see your ticket now, and I'll get someone on it.
-
Elizabeth,
I've searched our ticket queue for "Elizabeth Mount' as well as the email address we have on your Gigwalk account, and I do not see any support ticket from you.
Did you receive the auto-generated response from our Support system?
What email address did you write in to? The one I recommend is community@gigwalk.com.
0 -
Yes I did receive the generated email. I was assigned ticket #176862
0 -
Thank you! Got it resolved and got paid. Didn't find out any information about the original issue though. Do You mind looking in to it? What I mean was, did I complete the audit correctly? In the screen shots I submitted with my ticket, it shows their request, and then I explain why I need clarification (their issue didn't make sense.) what I mean is, did I do it right the first time as I suspected? I need to know simply because I cannot improve if I do not have feedback.
1 -
I've sent another reply to your ZD case, with more details.
0
Please sign in to leave a comment.
Comments
5 comments