Gigwalk Advice for general problems or common questions
Hi guys I have been doing Gigwalk for about 6 months and have grown quite a bit! I have learned a few things along the way and want to share them with those who are new so you don't have to go to several posts here to find what you need. One thing I will stress is don't accept any gig you are not willing to return to for correcting your mistakes. Especially one that is 100 miles away. Also, it is good to try and line up a few gigs in the same area so you make a profit for your total time spent for that day. Don't think about omg I spent 3.50 in gas to do a 6.50 gig and they made me return 3 times! Especially when you made 150 that day for that area. It happens, we make mistakes, and need to correct them sometimes. The clients depend on us to do an outstanding job to help them and sometimes in the long run it helps keep cost down for products we actually use.
Question: Why has my gig not paid? I finished it 2 days ago and need the money now!
Answer: Generally gigs have max 16 days to payout from the date you hit submit. (Day it was submitted does not count. Its 14 days a client has to respond. If on the 15th day they don't then system should automatically pay. This is how its 16 days total) This is explained in another area but I explained it again for quick reference. Recently due to high volume they allowed 4 extra days but that should go back to normal soon per what staff told me. If you did receive a message your assignment was approved, and after 24 hours you did not receive payment, then write to support (not here in community) and ask them to check what is going on. Generally they are fairly quick to reply (48 hour unless weekend or holiday) and resolve the problem. PayPal does hold payments sometimes in some cases but there is a section in PayPal to check if there is money on hold or you can call to ask if there are any holds on the account.
Question: Why won't my work submit with the new app version?
Answer: In my experience I found sometimes there was something that I thought I answered, or did answer, but it is missing from the question. Sometimes the error message does not pop-up so you need to check thoroughly. It is best to look through your work to make sure you did complete everything. Another problem I found is when taking too many photos my device doesn't always clear the cache. So I manually clear it from time to time. I clear from the camera, gallery after erasing photos, and from GigWalk app. Another thing I found is if I am cutting it too close to "times up" sometimes the app will 'hang' or get stuck with the swirling thing. I will back out of the app, go to app manager (android) to find gigwalk and force stop the app. Then clear cache, close all opened apps in the recently opened app area, and power off (not restart) my device for 2 minutes. Power on, open gigwalk and hit submit. It will submit easily unless my connection is bad. Most places do have Wi-Fi, however, the Wi-Fi generally is not always strong enough to submit or building structure gives a bad connection. So its better to go to your car then hit submit if that is a problem. But if the Wi-Fi is good you should be inside when submitting because some have their Wi-Fi set where you cannot have good signal when outside their building. Another trick is to turn airplane mode on for a minute or two then turn it off, wait 3 minutes and try again.
Question: Why won't the new version app approve my photo? My settings is set to allow geo tagging but in the app it shows the photo doesn't have geo tag. (red circle with ! Over photo) I am at the location but every photo I take has that red thing on it! Why?
Answer: In my experience, when I work too fast, sometimes the geo tag does not set. What I found to be helpful is change the angle of my camera slightly so its directly straight facing what I am trying to take a picture of. I will also wait between pictures for 20 seconds each before hitting ok for it to save. Sometimes if you tap the center of the screen for the area where you are trying to take the photo it will then force set the geo tag; but still wait 10 or 20 seconds before hitting ok. If it gets worse I will clear cache as described above. If you are on ios you will need to close the screen, swipe up over the app to close it completely then warm boot. That should fix the problem.
Question: Candy audits! How do I get those approved? I have been sent back 2 times and now its not worth the time or gas to return for a third time to correct my work. What should I do?
Answer: If you commited to a gig then its important to the client and your reputation to complete it even if you get sent back. Candy Audits are not hard but just a little time consuming as with any gig. The best advice I can give anyone for any gig is to make sure what you are taking a photo of is facing forward and no other items from customers thrown on the shelves in the area you are taking a photo. Grab a cart, throw the items that don't belong there in the cart, snap your pictures (more than one of same section is best so you don't have to go back), and if the item is nearby just put it back. If not, give to associate on your way out. Easier for you and for the workers at the store. Candy audits are a little tedious but with patience you can get them approved. The key is to straighten each section so the face of the item is readable by a program they use and so the qa people can read each product. If its in a bag, and it has writing on the side, fluff it so the writing can be seen in the photo. Or you can try to stand it up against the other bags if there are enough behind it to support it. The candy doesn't have to be perfect. Just needs to be seen so they can document what is available.
Question: I was working on a gig and it expired! Does that go against me?
Answer: From what I was told by support, no. The only time it does is when you unassign a gig yourself. But that might have changed with the new update. Simply go in available, grab it again, and rework it fast. A good general rule of thumb to go by, is leave at least 2 hours before the gig end time, so you can finish it and submit even if there are errors. I've had some gigs that should only take 10 minutes but ended up taking 1.5 hours because there were too many workers or shoppers where I needed to finish my gig. Or I had problems with taking pictures or other problems with the app. It happens sometimes so always try to plan ahead. 😉
I hope that helps and if you have any questions reply here. If I see it, I will reply unless I retire from gigwalk. ✌😉
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