Ok, HAHA, it’s not funny anymore
I completed a Smart Home Display Audit on 12/23/18 and HAVE YET to receive payment. I’ve scoured the FAQ and help, sent requests for help - all to no avail. The FAQ says it automatically sends payment after 14 days and here I am at the 21 day mark still awaiting my pay.
Has anyone else had this issue?
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Its a bug with the new app. Just send a request to support and they should be able to fix it. They are working to try and fix all the bugs.
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I sent a request 2 days ago, still awaiting response...
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They work Monday-Fridays so if you sent it Friday they should reply today.
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I am in the same boat. Completed end of December no payment. Asked for update in task and sent an email nothing
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I also completed mine on 12/27/2018 and it's been 19 days ago. Still no payment. Where do I send the request to get this processed?
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Must be a lot of us. I’m waiting on a payment from Dec 27th as well.
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Scroll to top of this screen. You will see an empty avatar icon in top right corner and next to it are 3 lines. Click the 3 lines and a menu will appear. Click submit request and fill out the form. Be sure to have your gig names before you open that screen.
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Did that 3 days ago. No response.
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As have I ...I am now on day 18....
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I’m on day 23, no response from support and no pay...
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I have now opened two service tickets and not heard back. I also have a bunch of other jobs that are pending. Not as far back as this one but it seems like they are a bit delayed since they made switch from Enterprise to full on Gigwalk app
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Happened to me too
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I finally got a response...
Hello Jim,
I’m sorry about that! We will be fixing that soon. In the meantime, I am going to contact the client to prioritize your review.
Thank you,
ThadThey marked my ticket as solved. I don’t consider anything solved until I get paid. I thought payment was automatic after 14 days, not still up for review. It’s been 20 days now, they’ve had enough time to look at my work.
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I just got the same email from the same person
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I recieved the same email as Jim and Patrick. Hopefully its paid in a couple days but we'll have to keep eachother updated here.
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They alluded to the fact that it may have been a bug saying “we will be fixing that soon.” And there was an update to the iOS app pushed out just 4 hours ago.
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I actually reopened the ticket and asked about the stated policy on the website about payments. So we will see
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No, not 14. Its a total of 16 days. The day you submit does not count as day 1. The following day through 14 days is the time the client has to review the work. If they don't do anything then on the 16th day the system will auto pay except last month. The gigs that are still not paid is because they temporarily changed the payment rule without notifying us. And the reason it was changed was because of the overwhelming workload from what I was told. So, if its 20 days to 25 days from that period of time when the rule was changed they will pay. I saw payment on 20~26 day. But nudging them is important and make sure you choose appropriate topic with 'high' for level of importance. Leave urgent for things that are serious like app completely dead.
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Update: I was just approved and paid.
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I had same issue. Ask about FB display & I indicated there wasn't a 4x10 one & ask me to upload pictures... THERE WASN'T ONE. I'm still waiting!
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I was also just paid for the Smart Home Audit, finally!
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