“Could Not Resolve Request. Gigwalk Server is Unreachable. (Error IO)”

This error means one of two things:

1. Most likely, your phone is having connectivity issues.  To resolve these issues, here are a few things you can try:

   1. Move to an area with better internet connectivity and try again.

   2. Close any app that may be running in the background. This can free up needed resources. 

   3. Remove your phone cover/case. Sometimes, the case can actually hinder good connectivity.

   4. If you're in a store without WiFi, turn off WiFi on your phone so that it will stop searching for a non-existent signal.

   5. Try using Offline Mode.

   6. Force close the app and open it again.

2. While very rare, we could be having a server outage. Outages are usually very brief, so try connecting again in a few minutes. If we are experiencing a large outage that is taking a long time to resolve, we will keep you updated on the status on the front page of this support site.